Dr Helen Zarod
CV
I have worked in the UK and abroad for over 25 years as a freelance trainer, consultant, coach, mentor, mediator, facilitator, researcher, writer, conference and event speaker. I have held management, development and liaison posts. My doctorate examined the psychological nature of prejudice and discrimination. I am an Executive and Personal Performance Coach, Cognitive Hypnotherapist, NLP practitioner, Assertion &Transactional Analysis trainer, teacher and ITEC massage therapist. I specialise in two areas of work: Interpersonal Skills and Diversity Issues.
I am a Senior Associate at JSB, who were 2014 winners of the Queen’s Awards for Enterprise: International Trade
Clients include:
Ove Arup Engineers & Associates |
Skills4Stem |
Building Design Partnership |
Penoyre & Prasad LLP |
Cambridge City Council |
Royal Ballet |
Cambridgeshire County Council |
Royal College of Surgeons |
City Lit., University of London |
Royal Institute of British Architects |
Comic Relief |
The NSPCC |
Mid-Suffolk District Council |
St Albans City Council |
Goldsmiths’ College |
St George’s Hospital, London |
Metropolitan Police |
University of Glamorgan |
QBE Insurance Company |
Voluntary Service Overseas |
Mouchel, Architects |
Morley College, London |
Hamilton\Brown Architects |
Woodstock School UP India |
Zaha Hadid Architects |
Waterloo Action Centre |
LTS, Architects |
hVIVO Services ltd |
Ashe Construction |
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Interpersonal Skills:
Coaching: Corporate and Executive; Personal Performance |
The Exceptional Administrator, levels 1 & 2 |
Appraisal |
Constructive Feedback |
Stress Management |
Time Management |
Dealing with Challenging Behaviour |
Making Meetings Work |
Resolving Conflict |
Motivation |
Management Training |
Registered Managers’ Award |
Leadership Skills |
ILM levels 3 & 5 |
Assertion Skills |
Team Building |
Coping with / Managing Change |
Presentation Skills |
Life Skills / The Balancing Act |
Recruitment |
Evaluating Effectiveness of Training |
Remote Management |
Negotiation Skills |
Using Emotional Intelligence |
Neuro Linguistic Programming |
Transactional Analysis |
Performance Management |
Planning & Prioritising |
Communicating Difficult Messages |
Managing Stress & Conflict |
Building Positive Relationships |
Developing Critical Thinking |
Organisational Ethics & Culture |
Leading Innovation & Change |
Setting Ground Rules |
Leading Effective teams |
Leadership Style & Performance |
Personal Effectiveness |
Dealing with Difficult Issues/People |
Managing & Leading Teams |
Diversity:
Legislation and how it works |
Diversity audits |
Formulating and implementing a Diversity policy |
The need to understand how and why diverse groups present differently |
Empowering Women |
Women in Management |
Harassment & Bullying – writing and implementing policies and practice |
Challenging Prejudice, Discrimination and language assertively |
LGBT+ mentoring |
Anti-bias work |
Diversity issues: targets or quotas? |
Recruitment – advertising, selection criteria, the interview (includes recording), how Diversity law affects recruitment, monitoring & review |
Appraisal systems – writing, implementing and training |
Project Examples:
Insurance sector 2013 –
Have run over 400 Diversity workshops for the managers of various multinationals. Content has included the business case for Diversity, facilitating the progress of ‘minorities’, flexible working practices, anti-bias training, the impact of language, dealing with harassment & bullying issues, making real change happen.
Training Organisations 1987 -
Have delivered a wide range of training courses for:
Skills with People |
Network |
Resource |
JSB Training & Development – UK and Europe |
WWP Training Ltd |
Quality & Equality |
QBE Insurance Company |
Skills4Stem – UK and Asia |
Private, Public and Voluntary sectors 1995 -
Worked as a motivational coach with senior/junior execs, non-managerial and admin staff to enable them to deal with a wide range of issues such as loss of confidence, coping with conflict, making difficult decisions, performance issues, organisational change, leadership, managing & retaining their clients, project management issues, coping with dysfunctional stress, managing time constraints, dealing with harassment and bullying cases, planning retirement and work crossroad issues such as redundancy, returning from maternity/paternity leave, a career break or illness.
Local Authorities 1992 -
Was a consultant and trainer designing and implementing vDiversity training programmes for many Councils, e.g. Cambridge City Council, St Albans City Council, Three Bridges District Council, Mid-Suffolk District Council. Delivered a wide ranging number of courses for Cambridgeshire County Council over the last 25 years
Woodstock International School, Uttar Pradesh, India, 2002
Wrote, implemented and trained staff to deliver competency-based Appraisal system for 80 staff which remains in place
Produced/Media:
Time Management in Management Training for Psychiatrists |
“Alternative Ways of Dealing with Pain” for the Migraine Society |
Stress Management techniques CD |
Women’s Studies courses for City Lit., London |
TV programme for NSPCC on Assertion; appeared in Dealing with Cancer |
Strengths:
Committed to empowering learning, creative, resilient, and resourceful.
People-focused, I have many skills to offer prospective clients.
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